why is my drug test taking so long quest diagnostics

2 min read 18-12-2024

why is my drug test taking so long quest diagnostics

Quest Diagnostics is a leading provider of drug testing services, but sometimes, the wait for results can seem agonizingly long. Several factors can contribute to delays in receiving your Quest Diagnostics drug test results. Understanding these factors can help manage expectations and alleviate some anxiety.

Common Reasons for Delays in Quest Diagnostics Drug Test Results

Several reasons can cause delays in receiving your drug test results from Quest Diagnostics. Let's explore the most frequent causes:

1. High Test Volume and Laboratory Backlogs

During periods of high demand, such as seasonal influxes or specific events, Quest Diagnostics labs can experience backlogs. This means your sample might be waiting in line for processing, leading to delays. This is simply a matter of volume exceeding immediate capacity.

2. Complex or Non-Routine Testing

Standard drug tests typically offer quick turnaround times. However, if your test requires additional analysis or specialized testing, it may take longer. This is particularly true if the initial screening shows a positive result requiring confirmation testing, which adds time to the process.

3. Sample Issues or Requisition Problems

Problems with your sample or the accompanying paperwork can cause significant delays. Incomplete or inaccurate information on the requisition form, damaged or mislabeled samples, or insufficient sample volume can all lead to delays while these issues are resolved.

4. Missing Information or Delays in Communication

Sometimes, delays stem from the communication process between the testing facility, the employer (or the person ordering the test), and the individual being tested. Missing contact information, delays in receiving test results from the lab, or simply a communication breakdown can cause unnecessary delays.

5. Chain of Custody Issues

Maintaining a clear and unbroken chain of custody is crucial for the legal validity of drug test results. Any disruption or perceived irregularity in the handling and transportation of the sample from collection to the lab can trigger a review and potentially add to the processing time.

How to Expedite the Process (or Get Information)

While you can't directly speed up the laboratory process itself, several actions can help expedite your understanding of the situation:

Check the Requisition Form: Verify that all information is accurate and complete. Mistakes here can cause delays.
Contact the Ordering Party: If the test was ordered by an employer or other third party, contact them to inquire about the status. They may have more information about expected turnaround times or any potential issues.
Contact Quest Diagnostics Directly: Call Quest Diagnostics customer service for updates. They can track your sample’s status and possibly provide a more accurate estimated completion date. Have your order number and personal information ready.
Understand the Expected Turnaround Time: Before taking the test, inquire about the typical turnaround time for the specific type of drug test being conducted. This establishes a reasonable expectation.
Be Patient (But Persistent): Understand that laboratory processing takes time. While persistence is important, be patient and courteous when contacting Quest Diagnostics or the ordering party.

Conclusion: Managing Expectations and Getting Your Results

While delays can be frustrating, understanding the reasons behind them can help manage your expectations. By following the steps above and communicating proactively, you can stay informed and hopefully receive your Quest Diagnostics drug test results as quickly as possible. Remember to be patient but persistent in seeking updates.