how to get peco to turn power back on

asalmes

2 min read

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09-12-2024

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Power outages are frustrating. When PECO shuts off your electricity, getting it restored quickly is crucial. This guide provides step-by-step instructions on how to report an outage and what to expect during the restoration process.

Reporting a PECO Power Outage

1. Check Your Breaker Box: Before contacting PECO, ensure the outage isn't due to a tripped breaker in your home. A quick check can save you a phone call.

2. Report the Outage to PECO: Once you've confirmed it's a wider outage, report it to PECO through one of these methods:

• Online: Visit the PECO website (https://www.peco.com/). Their website usually has a prominent outage reporting section. This is often the fastest method.
• Mobile App: Download the PECO mobile app. It offers similar functionality to the website, allowing for easy outage reporting and status updates.
• Phone: Call PECO's customer service line at the number listed on your bill. Be prepared to provide your account number and address.

3. Provide Necessary Information: When reporting, be ready to give PECO your precise address and a brief description of the situation. Mention any unusual circumstances.

Understanding the PECO Restoration Process

PECO prioritizes restoring power based on several factors:

• Safety: Addressing downed power lines and other safety hazards is always the first priority.
• Impact: Outages affecting critical infrastructure like hospitals and emergency services are addressed first.
• Number of Affected Customers: Larger outages affecting many customers are generally prioritized over smaller, isolated ones.

What to Expect: After reporting, you'll likely receive an estimated restoration time. These are estimates, and actual restoration time can vary based on the complexity of the issue.

What if the Power Isn't Restored?

• Check PECO's Outage Map: Regularly check the PECO website or app for updates on the outage in your area.
• Contact PECO Again: If your estimated restoration time passes without power being restored, contact PECO again to inquire about the status. Be polite but firm.
• Document Everything: Keep a record of your calls, communication with PECO, and the times of any outages. This can be helpful if there are further issues or disputes.

Preventing Future Outages

While some outages are unavoidable, there are steps you can take to minimize the risk:

• Maintain Trees: Trim trees and branches that are close to power lines. This can prevent damage during storms.
• Protect Appliances: Use surge protectors to help safeguard electronic devices from power surges.
• Emergency Kit: Keep a flashlight, batteries, a first-aid kit, and other essentials on hand for power outages.

Frequently Asked Questions (FAQs)

Q: How long does it typically take PECO to restore power?

A: The restoration time depends on the cause and extent of the outage. Minor outages may be resolved quickly, while large-scale outages due to severe weather could take longer – sometimes several days.

Q: What should I do if I see a downed power line?

A: Never approach a downed power line. Immediately contact PECO and local emergency services.

Q: Can I get a discount or credit on my bill if I experience a prolonged outage?

A: PECO may offer credits or adjustments to your bill in the event of exceptionally long outages. Check their website or contact customer service for details on their outage compensation policy.

By following these steps and understanding the PECO restoration process, you can navigate power outages more efficiently and get your electricity back on as quickly as possible. Remember, patience and proactive communication are key.